Legal — Terms & Consumer Information
This page sets out important legal terms, consumer rights under the Australian Consumer Law (ACL), warranty and dispute processes for Newplatformspot Pty Ltd.
Effective: 1 January 2026 — Newplatformspot provides office repair services across Sydney, Melbourne and other Australian business districts.
Scope of these terms
These terms govern use of our website, supply of repair and maintenance services, site visits, emergency work and all related commercial arrangements where Newplatformspot is identified as the supplier.
- Services described on our site are subject to availability and a written quote.
- Any service agreement replaces earlier informal arrangements and takes precedence over inconsistent buyer terms.
- We reserve the right to vary these terms; material changes will be posted here.
Australian Consumer Law — Your rights
Under the ACL (Schedule 2 to the Competition and Consumer Act 2010), consumers have non-excludable rights including guaranteed acceptable quality, fit for purpose, and correspondence with description. Where services fail to meet these guarantees, you may be entitled to remedies including repair, replacement, refund, or compensation.
For full guidance visit the ACCC at www.accc.gov.au or contact us for assistance—we aim to resolve ACL matters promptly.
Warranties & Refunds
We provide manufacturer and service warranties where applicable. Statutory guarantees under the ACL apply regardless of any additional warranties.
- Claims must be made promptly and include sufficient details and proof of purchase.
- We may inspect the item or service site prior to authorising a remedy.
- Repairs under warranty will be completed within a reasonable time; where not possible, alternatives will be discussed.
Limitation of liability
Except as provided by the ACL or other mandatory law, Newplatformspot limits liability to the cost of re-performing the service or providing a refund up to the amount paid for the service. We are not liable for indirect, special or consequential loss.
This clause does not attempt to exclude non-excludable rights under Australian law.
Intellectual property & use of materials
All content on this site, including images, text and branding, is owned or licensed by Newplatformspot. You may not reproduce or use our materials for commercial purposes without written permission.
Requests for content reuse should be directed to our legal contact at Newplatformspot@outlook.com.
Dispute resolution & governing law
If you have a dispute, please contact us first so we can attempt an internal resolution. If unresolved, disputes will be handled in accordance with relevant Australian law and the courts of Victoria, Australia, unless otherwise agreed.
Consumer disputes may also be referred to state fair trading or the ACCC where appropriate.
Legal contact
Managing Director — Newplatformspot Pty Ltd
Company & contact details
- Entity: Newplatformspot Pty Ltd
- ABN: 27 123 456 789
- Registered office: 47 Lygon Street, Carlton VIC 3053, Australia
- Phone: +61 42 875 3916
- Email: Newplatformspot@outlook.com
For legal notices, please send a signed notice to our registered office or email. Notices sent electronically will be acknowledged.
Quick links & consumer resources
- Notify us with details and evidence of the issue.
- We will assess and advise a remedy within 10 business days, where practical.
- Remedies under ACL may include repair, replacement, refund or compensation.
Users must not misuse the site or attempt unauthorised access. We implement reasonable security controls but cannot guarantee absolute protection.
We are not responsible for third-party sites linked from this website. Links do not imply endorsement.